Candidate calls → HR team first → Maria only if HR is unavailable.
A fallback, not a second compulsory conversation
A prospective employee calls after seeing a role or hearing about your business. The call reaches your HR team first. When a person is available, that person handles the conversation.
If HR is busy, the call comes outside working hours or it is the weekend, the call is directed to Maria. Candidates do not have to speak to both HR and Maria.
- HR busy: Maria is the fallback.
- Outside working hours: Maria takes the call.
- At weekends: the same fallback keeps first contact available.
Collect context for the recruiting team
Maria is a customer-configurable voice AI agent available around the clock. She helps candidates explore suitable roles and collects useful first-contact context for recruiter review.
The recruiting team reviews the resulting information, verifies details and decides on every next step. Call routing is automatic; candidate progression and hiring decisions are not.
Fictional example: Daniel calls on Saturday about a logistics vacancy. Maria handles the first contact because HR is unavailable. A recruiter reviews the candidate context before continuing the hiring conversation.
Configured for each business
The switchboard and voice first-contact support are configured for the customer’s workflow. The public example illustrates the human-first routing principle, not a live phone connection or configuration screen.
“Never lose a candidate conversation” expresses the product purpose. It is not an uptime, zero-loss or guaranteed-response commitment. Contact the team to discuss how the capability fits your hiring operation.